Return Policy

Returns are accepted upon prior arrangement and only if the goods are unused and in their original condition.

Please complete the return/withdrawal form HERE.

After using the products or altering their original packaging, their return is not acceptable.

In the case of a mistake on our behalf, we will fully refund the amount corresponding to the value of your order and shipping costs.

If no error appears on the part of our company only the amount corresponding to the value of the products will be refunded. The shipping costs burden solely the customer.

In the event that the products you received are over the expiration date, we will fully refund the amount corresponding to the value of your order and shipping costs.

In the event that the product has a defect and is covered by a warranty, we provide a replacement in agreement with the company of production.

For a refund you must inform us of the account you want the deposit to be made. For refunds, receipt is necessary as proof of purchase. In the case of an invoice, the products returned must be accompanied by a dispatch note.

If the refund is not made within the period (14) of fourteen calendar days from the day of receipt or some of the conditions for reimbursement are not met, has the right not to accept the products back or proceed to replace them.

If payment was made by credit card, the transaction will be canceled and a respective update will show on your credit card.

Before returning the product you should contact the returns department of at [email protected]


In our physical store

You bring the product to the pharmacy and after we check to verify that the condition of the product is eligible for return, it is replaced with the same or another product of your choice.

Shipping the product

After contacting our returns department at, pack and send your product with the affiliated courier company. Make sure you include the dispatch note in the package. If the packet arrives and proves that return conditions are not met, the product will not be accepted as explained in detail above. The product will be returned to the customer who will also be responsible for the transportation costs. © 2017

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